Western Digital Mobile Hard Drive Open Data Recovery Darth Technology
Media Information:
The hard drive in question is a Western Digital original mobile hard drive, originally sold in an open box with a blue casing. It has a storage capacity of 1TB and the model number is WD10EALS. As shown in the image below:
Failure Description:
After communicating with the customer, it was determined that the hard drive failed due to an unexpected power cut. When the engineer connected it to a professional diagnostic tool, it was found that the drive had suffered physical damage, resulting in a clicking sound and eventual failure. This type of issue is typically caused by head damage, which can lead to data loss if not addressed quickly.
Data Recovery Process:
Once the customer agreed, the data recovery engineer retrieved a compatible head from the spare parts inventory and replaced the damaged one in a Class 100 cleanroom environment. After the replacement, the drive was connected via UDMA, and it no longer clicked or made unusual noises. The drive was able to seek normally, and its parameters were recognized correctly. A successful clone was completed after several hours of mirroring. As shown below:
Once the cloning process was complete, the mirrored drive was connected to a dedicated data recovery system. The hard drive's sectors were encrypted, as is common with Western Digital’s original mobile drives that use an encryption chip on the casing. However, the Darth Data Recovery team successfully recovered all the data using a decryption device specifically designed for this model.
Data Recovery Results:
100% of the data was successfully recovered without any loss.
Darth Data Recovery Recommendations:
To avoid similar issues in the future, it’s important to handle mobile hard drives with care, especially when connecting or disconnecting them via USB. Avoid unplugging the drive while it is in use, and ensure a stable power supply to prevent sudden power cuts. If your hard drive fails, do not attempt DIY fixes—always contact a professional and certified data recovery service. This ensures the best chance of full data retrieval and minimizes the risk of further damage.
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